AI challenge

Our agent is not reliable enough

An agent that works well eight out of ten times can look fantastic in a demo and be unusable in production. We find out where the unreliability comes from and which technical measures are needed to make the system manageable.

Does this sound familiar?

At first it often feels like a series of separate incidents.

  1. The same input gives different results

    What went well yesterday can suddenly take a different route today.

  2. The agent sometimes picks the wrong tool

    It calls actions that are not needed or uses the wrong data.

  3. Prompt changes move the problem around

    An improvement for one situation makes another situation worse.

  4. Errors mostly show up with real users

    The demos are fine, but reality contains far more variation.

Where do you want to be?

No agent is perfect all the time. You do need to know where it can fail and how the system deals with that.

More predictable behaviour

The agent more consistently chooses the right steps, tools and information.

Errors become visible

You can measure which situations go wrong instead of relying on scattered manual tests.

Risks are contained

Validation, guardrails and human oversight prevent a mistake from immediately becoming a big problem.

Why does this happen?

The cause rarely sits in the prompt alone. An agent is a complete software system in which model, tools, context, state and error handling work together.

See how we approach this

The task is too open

The agent gets more freedom than it needs to carry out the process well.

The feedback loop is missing

Without evals and traces it is hard to see which part is actually failing.

Errors are not caught

A single wrong model decision can needlessly carry through into every following step.

Why 9to5 for this?

You don't get a reliable agent by endlessly tweaking a single prompt. You treat it as software, with clear responsibilities, observability and controlled failure paths.

View cases

Looking at the whole system

We examine the entire agent flow, not just the instruction text.

Measure first, then optimise

Evals and traces show which changes actually help.

Autonomy doesn't have to be the goal

We deliberately choose where deterministic software or human oversight is the wiser option.

What else fits your situation?