April 16, 2026
For our smart bike parking system ParkMyBike, we have significantly improved the helpdesk over the past period. What started as a simple way to receive and handle reports from cyclists has now evolved into a complete support and maintenance system between cyclists, operators, and maintenance partners.
Image sharing for clearer context
In many cases, context is essential.
That is why cyclists can now add photos to their report. One or multiple images help operators immediately understand the situation and take the right action more quickly.
If no photos are added in the initial report, they can still be shared later via chat.
Live chat with cyclists
Chat is fully integrated into the ParkMyBike helpdesk.
When a cyclist reports an issue, the operator can respond directly from the dashboard. The conversation takes place in real time, and cyclists receive replies instantly in the app.
This avoids delays and makes external communication channels unnecessary.
In addition, both operators and cyclists receive notifications for new messages via push notifications or email, ensuring nothing is missed.
From report to maintenance in one workflow
Support does not stop at communication, but continues through to resolution.
Reports can be assigned directly from the dashboard to a maintenance partner. All relevant information, including photos and cyclist details, is shared automatically.
The maintenance partner then schedules the task and assigns it to a technician, who can see it directly in the ParkMyBike app. This ensures everyone knows what needs to happen and keeps the status of each task transparent from start to finish.
With these improvements, cyclists receive help faster when they need it, and support becomes more structured and efficient for operators.
Smart systems
At 9to5 software, we often build this type of system: software that brings together different processes, roles, and tools into one clear and cohesive whole.
Always with the same goal: fewer manual steps, less friction, and systems that simply make sense for the people using them.
If you recognize this in your own workflows, we’d be happy to think along with you.
